At Tickled Pink Airbrush we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of your order.
The following rules apply:
- We must receive your return within 30 days of placement of your order.
- Products must be in original packaging and in a like new and resalable condition.
- There is a 20% restocking fee.
- Shipping Fees are non-refundable.
- All returns must be made via our Return Procedure by filling out an RMA form in the MY ACCOUNT section.
- Used / open makeup is not returnable.
- Order cancellations can only be requested prior to shipment .
- If the return of an item was caused by an error on our or a manufacturer's part, we will cover the shipping fees.
To return a product, you must first request a Return Merchandise Authorization (RMA) that is located in the MY ACCOUNT section next to each order item that you want to return. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.
There are 2 ways you can go about exchanging a product:
- Option 1 (Slower) - Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.
- Option 2 (Faster) - Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.
Keep in mind we very quickly so we may receive your cancellation request after it has shipped. When you request a cancellation of an order or a part it may take up to 72 hours to process your cancellation claim. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation.
REFUNDS & CREDITS
After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus shipping charges and restocking fee. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.